McCreery Aviation Company (MFE) Brands with Avfuel Corporation
/McCreery Aviation Company and Avfuel Corporation have joined forces to offer flight departments and passengers the best of the Avfuel network in South Texas.
Read MoreCoyne Welcomes Senate Approval of Two-Year FAA Reauthorization Legislation
/Last night, the U.S. Senate approved S. 223, FAA Air Transportation Modernization and Safety Improvement Act. The bill authorizes the Federal Aviation Administration (FAA) through September 2013, among other provisions.
Read MoreCoyne Applauds Passage of Long-Term FAA Reauthorization Bill by House Committee
/On February 16, the U.S. House of Representatives Committee on Transportation and Infrastructure approved H.R. 658, the FAA Reauthorization and Reform Act of 2011. A four-year bill, H.R. 658 includes a number of critically important initiatives including streamlining and authorizing funding for NextGen air traffic control modernization projects.
Read MoreLow Avgas and Jet Fuel Prices that Let You Fly High
/Find low Jet A and 100LL fuel prices for your region. Also, learn how the prices in your area compare to others around the country.
FBOs, submit your fuel prices in one place, and broadcast them to dozens of fuel programs and websites with acufuel.com.
Optimizing Your FBO, Part 1: Pay Your Front Line Employees More
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Often, when FBOs, and other businesses for that matter, are faced with an economic downturn, one of the first places they look to make cuts is their payroll. That might work if you are operating a clothing or grocery store, but take a moment and think about the time that has been invested in training your employees, especially the ones who are out there on what I call The Front Line, marshalling, fueling, and, most importantly, meeting and greeting customers.
These are the employees who have built a relationship with your customers. There is a certain amount of trust and comfort that a flight crew feels when someone familiar is handling the company’s most prized possession, the corporate jet. And if you are looking to increase your fuel sales at the point of transaction, who is in a better position to positively influence the sale: you or the line service technician or CSR?
Where Can I Find Information About Advertising in the Next AC-U-KWIK Directories?
/Q: Where can I find information about advertising in the next AC-U-KWIK directories?
Read MoreNew Network Paragon Aviation Group Introduces Itself
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Paragon Aviation Group is an elite class of FBOs in North America who are focused on safety and the superior customer service that only the independently run FBO can provide. Each Paragon Aviation Group location is dedicated to uncompromised safety and customer-focused service to ensure that every customer’s experience is nothing short of excellence.
Gulfstream Aerospace President Joe Lombardo to Receive Epps Award
/Savannah, Ga., based Gulfstream Aerospace has been named the recipient of the Epps Aviation Award presented annually by the Atlanta Aero Club for outstanding aviation achievement for accomplishments that benefit the Georgia aviation community. Gulfstream President Joe Lombardo will be present to accept the award on the behalf of the entire company.
Read MoreCarpets for FBOs
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Photo by: Julie Jantzer-WardA couple weeks ago, we noticed a CNN.com post about Carpets for Airports, a Web site that waxes critical on the artistic and design merits of carpets in airport terminals around the world.
Like many of the best Web sites and Internet memes, it is a bemusing way to waste some time.
So knowing that many of the pilots who use AC-U-KWIK have down time between flights, we invite all to send us photos of carpets at FBOs. Like the contributors who place the airport carpet on a pedestal, anyone submitting photos of FBO carpets should include the airport and FBO name and an analysis of the carpet design.
To show that nothing is sacred, we at AC-U-KWIK will add the first carpet photos to the gallery ...
MMC Conference to Feature Aviation Historian, Author Giacinta Bradley Koontz
/The 26th Annual National Business Aviation Association (NBAA) Maintenance Management Conference keynote address will be given this year by renowned aviation historian Giacinta Bradley Koontz, an award-winning author and expert on aircraft mechanics history.
Read MoreParagon Aviation Group Adds Four FBO Members to Network
/Paragon Aviation Group (PAG) announced the addition of four new FBO members to the network. Effective January 1, 2011, Maguire Aviation (VNY) joined Paragon Aviation Group. Additionally as of February 1, 2011, Aero Air (HIO), Galvin Flying Service (BFI) and First Aviation Services (TEB) have all joined the network.
Read MoreBuilding Long-Term Profitable Customer Relationships, Part 1: Are You the Restaurant Owner?
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The lifeblood of any FBO is building loyal customer relationships. The success of these relationships can be measured in two ways:
Are they long-term, and are they profitable?
Studies on consumer behavior show a loyal customer:
- Keeps coming back
- Is willing to pay more, thus providing better margins
- Loves your FBO and tells other pilots, aircraft owners/operators
- Lowers your customer “churn” rate — you don’t have to replace a satisfied loyal customer
- Boosts your long-term revenue and prevents profit erosion so you outperform your competitors
In the end, the effort we put into building these kinds of relationships will pay high dividends year after year, so let’s examine the process.
Find Fuel Prices for Your Aircraft
/Find low Jet A and 100LL fuel prices for your region.
FBOs, submit your fuel prices in one place, and broadcast them to dozens of fuel programs and websites with acufuel.com.
AC-U-KWIK Announces Acufuel.com to Simplify FBO Fuel Price Data Management
/AC-U-KWIK, business aviation’s leading flight planning resource, announced today its new “single point of entry” feature of acufuel.com. Acufuel.com empowers airport FBO managers, who currently upload fuel prices to dozens of fuel programs and websites, to save countless minutes or even hours by organizing this information in one central spot.
Read MoreDelta’s Ed Bastian to Speak February 16th
/Delta Air Lines President Ed Bastian will be the featured guest speaker at the regular bi–monthly meeting of the Atlanta Aero Club scheduled for February 16.
Read MoreFBO Fuel Pricing: Seeking a Silver Bullet
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Ever since the Lone Ranger first loaded his trusty six-shooter with silver bullets, I’ve been intrigued with the idea of formulating a single straightforward solution for pricing fuel at FBO operations I’ve managed over the years.
This search for the silver bullet is a subject we discuss at our FBO Success Seminars, and FBO managers in attendance often voice their concerns about how to effectively price fuel. On one hand, they’re concerned about the bottom line. On the other hand, they don’t want to price themselves out of the market and lose valuable customers in the process.
Indeed, it’s a two-edge sword. The trick is to maximize both cutting edges. Let me explain.
New Android Software Allows VIP Control of Aircraft Cabin
/Flight Display Systems announced it has introduced and successfully installed an Android software application for use with its Select Cabin Management System (Select CMS). Now VIP aircraft passengers can control all cabin functions from the familiar setting of their mobile phones or tablet computers. The software is now available for all Flight Display Systems Select CMS customers.
Read More2010 NATA Industry Excellence Awards
/The National Air Transportation Association (NATA) announced a call for nominations to acknowledge the individuals, offices and organizations demonstrating excellence in their fields and the highest level of customer service to the general aviation community.
Read MoreAC-U-KWIK Launches FBO Connection Blog
/AC-U-KWIK has tapped FBO operations and marketing veterans John Enticknap and Ron Jackson to write a weekly blog column specifically aimed at the FBO community.
On the blog, called FBO Connection, Enticknap and Jackson will provide insight into winning strategies to help FBO owners, operators and managers run a more successful operation. The column can be found in the monthly release of the AC-U-KWIK Alert e-newsletter, and starting in February, it will appear on the home page of acukwik.com.