Not All Customers are Created Equal

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Or, Sometimes You’ve Got to Tell Them How the Cow Ate the Cabbage!

 By Ron Jackson

 Recently we completed our fall NATA FBO Success Seminar in Atlanta and we had a great turnout of FBO attendees representing locations from as close as the Atlanta area to as far away as Grand Rapids, Michigan, and points in between. We were fortunate to have as one of our sponsors AC-U-KWIK, and Jodi Espinoza made a very informative presentation.

One of our discussion topics at the FBO Success Seminar is how to work with customers who want everything but are not willing to pay for anything. Sound familiar?

The old adage “The Customer is Always Right” is usually true. However, every once in a while you run across customers who break this general customer service axiom. They seem to know everything, want everything, and want it now. Unfortunately, these customers usually don’t purchase a lot fuel, if any. Yet we manage to spend an exorbitant amount of time, resources and energy trying to make them happy.

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Avfuel Adds Oklahoma’s United States Aviation (TUL) to Branded FBO Network

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Avfuel added United States Aviation to its FBO branded network. Touting “Beyond First Class” service, a state-of-the-art facility and a professional, dedicated staff, the FBO offers pilots and passengers a number of services and amenities, including Avfuel Contract Fuel, AVTRIP rewards and more.
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NBAA Welcomes Sen. Roberts' Amendment to Halt LightSquared Funding

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The National Business Aviation Association (NBAA) welcomed a legislative amendment from Sen. Pat Roberts (R-KS) to a funding bill that would prohibit the Federal Communications Commission (FCC) from spending federal funds to deploy LightSquared's 4G broadband technology, until it can be proven the technology will not interfere with global positioning system (GPS) receivers.
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JFI Jet Center, 24-hr FBO offers Full Spectrum of Services

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JFI JetCenter (Formerly JetFlite International) is a 24 hr full-service FBO providing a spectrum of services including: Fuel, overnight hangar/ramp, aircraft detailing; complimentary Starbucks coffee, wireless Internet.

Concierge staff is on-hand at the FBO to assist with hotel reservations, rental cars/transportation, and entertainment and/or business needs in Southern California area.

Other amenities include: complete galley for our visiting guests and a catering refrigerator, separate customer and pilot lounge, HDTV with dish satellite networks; flight planning room and a WSI weather system.

JFI JetCenter has very competitive fuel prices and we accept multiple contract fuels.  JFI is located next door to the Gulfstream Service Center and walking distance of the main terminal and Flight Safety International.

ACSF Auditor Class Draws Record Attendance

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Last week, the Air Charter Safety Foundation (ACSF) held an auditor training class on the ACSF Industry Audit Standard (IAS), at the National Transportation Safety Board (NTSB) Training Center in Ashburn, Va. The class provided two days of learning and discussion on the audit process, procedures and skill sets necessary to implement and perform effective operational audits using the IAS.
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Avplan Awards 1 Million Avtrip Points to Lucky Winner; Prize Donated to Veterans Charity - Operation Grateful Nation

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Avplan Trip Support, the flight-planning company owned by Avfuel Corporation, has announced Jeffrey Reid, president of Houston-based Wing Aviation, as the winner of a drawing for 1 million AVTRIP points – the equivalent of a $10,000 U.S. Savings Bond - for using Avplan to plan an international trip.
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