New U.S. Customs Office in Fargo Designed to Improve Experience for International Arrivals

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Hector International Airport in Fargo, N.D. (KFAR), has broken ground on a New U.S. Customs office designed to improve the experience for international arrivals. The new facility is being constructed on the North general aviation ramp between two of Fargo Jet Center’s main hangars. 
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NBAA Announces Maintenance Technical Reward and Career Scholarship Recipients

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The National Business Aviation Association (NBAA) and its Maintenance Committee congratulated 35 recipients of the Association's Maintenance Technical Reward and Career Scholarship (Maintenance TRACS) at NBAA’s Maintenance Management Conference, which was held from May 1 - 3 in Nashville, Tenn.
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WinnAero Helps Youth of New Hampshire Soar to New Heights

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In just over a year, the Aviation & Aerospace Education Center at Winnipesaukee (WinnAero - www.winnaero.org), located at Laconia Airport in the Lakes Region of New Hampshire, has blossomed from being one man’s idea into a well-organized and progressive 501(c)3 non-profit organization.
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Want to Deliver a Better Customer Service Experience? Start with External Operational Audits

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By John L. Enticknap

What does an external audit program have to do with delivering a better customer service experience? Let’s explore the possibilities.

One of the most popular events at the National Air Transportation Association (NATA) FBO Success Seminar, conducted by the Aviation Business Strategies Group, is a discussion on lowering FBO insurance rates through better operations management. This includes training the CSR and executive staff on safety, customer service, technical procedures and practical application of quality aircraft ground handling techniques.

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Jet Fuel Discounts, Avtrip Rewards at The Kentucky Derby: Aircraft Specialists FBO (JVY) of Indiana Offers Best of the Best to Aviation Operators

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Aircraft Specialists Inc, located only 15 minutes by car from the Churchill Downs, the site of the Kentucky Derby, is offering customers triple AVTRIP points on fuel purchases.
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ACSF Announces New Board Members

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The Air Charter Safety Foundation (ACSF) is pleased to announce the selection of Dennis Fox, Senior Vice President, operations of Executive Jet Management (EJM), Skip Moshner, Director, flight operations of Galvin Flying Services, and Joe Salata, Vice President, flight operations of Flight Options to the ACSF Board of Governors.
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