ATP Jet Center of Daytona Beach Becomes Signature Select™ Member FBO
/New Study Highlights Business Aviation Value to Local, State, Federal Governments
/Want an FBO Customer for Life? Try Making the Customer Your Fan
/By Ron Jackson
“Being a fan doesn't mean being there from the start. It means being there ‘till the end.”
-Anonymous
It’s time for a role reversal in the FBO customer service industry.
Ever since the term “customer service” was first used, our corporate view has been to put the customer on a pedestal and do everything to make them happy. That’s all fine and dandy, as Forrest Gump would say, but it’s a rather dogmatic and reactive approach that can make your customer relationship fragile and leave your employees feeling frustrated.
NBAA Marks the Passing of Avionics Pioneer Edward J. King, Jr.
/BLUEBOOK PERSPECTIVES
/Thumps & Bumps in the Pre-Owned Market
Vol. 26, No. 2 | June 6, 2012 | Go to Charts
by Carl Janssens, ASA | Aircraft Bluebook — Price Digest
Optimists see the silver lining behind the cloud while the pessimist only sees the cloud. Optimism continues to be the silver lining in the pre-owned aircraft market. However, reality of the dark cloud dictates an awareness and calculated approach.
Such are the conditions in the current ever-evolving pre-owned market. For the most part, the glory days of aircraft values being treated as premium investment opportunities are now nothing more than a faded memory. Knowledgeable buyers and sellers are keenly aware of this. Change of ownership continues at a slow to steady pace while values for the most part show continued depreciation. The exceptions are late model long range executive business jets.
XN Air at Spokane Municipal Airport Joins Avfuel, Ross Aviation Networks of FBOs
/Media Advisory: NBAA Business Aviation Regional Forum Comes to Teterboro
/UVair FBO Network Announces First Members
/NBAA Welcomes Government Report Highlighting Value of Business Aviation
/Olympic Spotlight: Wiggins Airways (MHT) Offers Trans-Atlantic Travelers Ultimate in Convenience, Service, AVTRIP Rewards
/excel handling Helps with Ground Handling for UEFA Euro Championships in Poland
/Geneva Airpark: 15 years of Preparation, 3 Years of Activity
/Colorado Aviation Business Association (CABA) Announces “Colorado Aviation Week” Events, Celebrating General Aviation Appreciation Month
/Airventure Cup Race Organizers Issuing Statement Regarding Airventure Cup Race
/Business Jet Center's New Pet Area Big Hit With Fido
/Arturo Mora Leaves AC-U-KWIK, Andrew Bell Joins as Project Manager
/We are sad to announce that Arturo Mora, our current Project Manager for the AC-U-KWIK Alert and FBO Connection e-newsletters, will be leaving us soon. In addition to these newsletters, Mora also managed the Air Charter Guide print books, some Penton Media Buyers’ Guides and the Aircraft Bluebook Marketline e-newsletter.
Taking Mora’s place will be Andrew Bell, who has been with Penton Media since 2008 and has assisted with not only the Air Charter Guide, but also many projects for AC-U-KWIK. With a background in graphic design, we are confident and excited to have Bell step in as the new Project Manager for the Air Charter Guide print books and AC-U-KWIK e-newsletters.