Annual FBO Fuel Sales Survey Results

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Annual FBO Fuel Sales Survey Results

The results of our Annual FBO Fuel Sales Survey indicates that overall, fuel sales were mostly stagnant in 2024 compared to 2023 results.

While some response categories showed slight improvement year-over-year, nearly 60 percent of reporting FBOs experienced a decrease or same fuel sales compared to 2023. Although fewer FBOs reported a decrease (36%) in 2024 compared to 2023, 22 percent reported the same fuel sales, an increase of five percent, marking this the highest level of same fuel sales reported in the history of our fuel sales survey spanning more than 10 years.

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FBO Insight: Part 2 - Perception vs. Reality, Take the Blinders Off!

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FBO Insight: Part 2 - Perception vs. Reality, Take the Blinders Off!

As a follow-up to our last blog post: “Do you know what your employees are thinking?”,  where we listed 19 questions to probe what FBO employees are truly thinking, we are now ready to peel back the onion even further as we discuss the final two internal survey questions to ask employees in order to gain their savvy insight.

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FBO Insight: Do you know what your employees are thinking?

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FBO Insight: Do you know what your employees are thinking?

FBO owners, operators and managers spend countless hours conducting and analyzing customer surveys to get a better perspective on how well they are delivering a good customer service experience.

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Will the FBO Industry Get a Trump Bump in 2025?

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Will the FBO Industry Get a Trump Bump in 2025?

The presidential re-election of Donald Trump initially created unbridled investor enthusiasm across the stock market based on promises to limit regulation, lower taxes and bring the cost of oil down with his battle cry of “Drill-Baby-Drill! Wall Street coined this eagerness a “Trump Bump.”

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FBO Insight: Employee Empowerment: Securing Customer Loyalty on the Frontline

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FBO Insight: Employee Empowerment: Securing Customer Loyalty on the Frontline

The battle of winning customer trust and loyalty begins with frontline employees: those that interface directly with the customer on the ramp and at the front desk. This is your FBO’s ground zero!

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FBO Insight: The Customer Experience is DOA without a Customer Focused Culture

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FBO Insight: The Customer Experience is DOA without a Customer Focused Culture

If your service team is not truly customer focused… not truly tuned into being a part of a customer centric culture… then your customer experience is dead-on-arrival (DOA).

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FBO Insight: Use Three Legs to Build a Strong Customer Experience Platform

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FBO Insight: Use Three Legs to Build a Strong Customer Experience Platform

The last element in building equity in your FBO enterprise is developing a consistent customer service experience. 

Think of a three legged stool where each leg represents a primary component that helps support the entire customer experience platform. The three legs must work in concert with each other. If one leg fails, the stool will collapse, causing a breakdown in delivering the best possible customer service experience.

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FBO Insight: Protect Your FBO with a “Durable Airport Minimum Standards” Document

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FBO Insight: Protect Your FBO with a “Durable Airport Minimum Standards” Document

Building equity in your FBO business can often take years. It’s an investment in both time and resources.

That’s why FBO owners and operators need to make sure their equity position is protected and made durable through a strong Airport Minimum Standards document.

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Use Profit Ratios to Improve FBO Bottom Line (Part II)

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Use Profit Ratios to Improve FBO Bottom Line (Part II)

As a continuation of our blog post regarding the value of creating a sound balance sheet with consistent EBITDA performance, we pick back up with the importance of conducting a financial ratio analysis which helps spot trends, whether good or bad.

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FBO Insight: A Global Look at EASA’s Proposed Ground Handling Regulations

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FBO Insight: A Global Look at EASA’s Proposed Ground Handling Regulations

The recent European Union Aviation Safety Agency’s (EASA) proposed ground handling regulations have sparked interest amongst leaders in the U.S. FBO Industry and was a general topic of discussion by FBO owners and operators attending the annual NBAA Schedulers & Dispatchers (S&D) Conference held March 12-14 in Ft. Worth, TX.

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FBO Industry Insights from the NBAA S&D Conference

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FBO Industry Insights from the NBAA S&D Conference

The annual NBAA Schedulers & Dispatchers (S&D) Conference offers a great opportunity to catch up with FBO clients, associates and leaders in order to get a feel for the pulse of the industry as well as issues that could impact policy and procedural changes. This year’s rendition, March 12-14 in Ft. Worth, TX, was no exception.

 

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Annual FBO Fuel Sales Survey Results & Industry Forecast:

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FBO Fuel Sales Softened in 2023

The results of our Annual FBO Fuel Sales Survey indicate that fuel sales softened in 2023 following a relatively flat 2022 performance.

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FBO Insight: Use Financial Ratios to Help Improve Your Bottom Line

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FBO Insight: Use Financial Ratios to Help Improve Your Bottom Line

A handy tool for FBOs to help manage profitability is to conduct a financial ratio analysis which will assist in spotting trends, both good and bad. This process will aid owners and operators to get a better grip on cash management and forecasting the effect that operations have on the bottom line.  

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FBO Success: Protecting Your Golden Eggs

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FBO Success: Protecting Your Golden Eggs

Multi-Part Series on The 7 Immutable Elements of Building Equity in Your FBO Enterprise. Now that you have your three golden eggs nicely arranged, lease agreements for Hangar Space, Office Space and Tie-down Space, there’s one last section of the lease documents that should not be overlooked. It’s the rules and regulations section that offers you protection should one of the parties in your agreement defaults.  

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FBO Success: FBO Tie-Down Space, Another Golden Egg Opportunity

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FBO Success: FBO Tie-Down Space, Another Golden Egg Opportunity

If you want to maximize your ground lease return on investment, don’t overlook the value of your tie-down space. It’s an opportunity to add one more golden egg to your nest of income producers: Hangar Space, Office Space and Tie-down Space. We call it the trifecta of recurring income that will produce a passive source of revenue for months and years to come for your FBO.

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The FBO Office Lease Agreement, Another Golden Egg

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The FBO Office Lease Agreement, Another Golden Egg

Don’t look now, but there are two golden eggs in your grassy nest next to your fuel farm. The first one is your hangar lease agreement which we discussed in the last blog post. The second golden egg represents your office lease agreements which also deserve your undivided attention. 

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Building Recurring Revenue, An FBO’s Golden Egg

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Building Recurring Revenue, An FBO’s Golden Egg

In today’s FBO operating environment, we’ve often heard the term “Gas and Grass” to describe the two most important elements of building a successful enterprise. For this blog post, we’ll call gas the golden goose and grass the golden egg.

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Contract Fuel: The Rewards and Risks

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Contract Fuel: The Rewards and Risks

When it comes to reviewing the contract fuel section of your fuel supplier agreement, please remember that there are two sides to every coin. On one side there are the rewards that need to be examined. On the other side, there are potential risks that need to be weighed.

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