FBO Best Practices Series #2: Make a Good First Impression
/Welcome to our blog series on FBO Best Practices. With each blog post in this series, we’ll discuss “Best Practices” in running an efficient and effective FBO operation.
Best Practice #2: You have but one opportunity to make a good first impression. Operate your FBO from a customer’s perspective.
Let’s face it. Customers choose FBOs that project a positive image and a feeling of trust, two very important elements in delivering a great customer service experience.