FBO Best Practices Series #2: Make a Good First Impression

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Welcome to our blog series on FBO Best Practices. With each blog post in this series, we’ll discuss “Best Practices” in running an efficient and effective FBO operation.

Best Practice #2: You have but one opportunity to make a good first impression. Operate your FBO from a customer’s perspective.

Let’s face it. Customers choose FBOs that project a positive image and a feeling of trust, two very important elements in delivering a great customer service experience.

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Signature Flight Support Licenses Blue Heron Aviation Ltd’s New FBO in the Turks and Caicos Islands

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Signature Flight Support, a BBA Aviation company, announced today that it has signed an agreement with Blue Heron Aviation Ltd. (“Blue Heron”) of the Turks and Caicos Islands to license Blue Heron’s new Fixed Base Operation, which is under construction at Providenciales International Airport (MBPV).
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Quintessentially Aviation Handling Celebrates New Terminal Facility

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Quintessentially Aviation Handling, the newest member to join the Air Elite Network, celebrates the completion of their new executive passenger & crew terminal facilities at Shannon Airport (EINN) in Shannon, Co. Clare, Ireland with a grand opening celebration and event on February 28, 2014.
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NBAA Thanks NTSB Chair Hersman For Her Valued Service Promoting Transportation Safety

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National Business Aviation Association (NBAA) President and CEO Ed Bolen today issued the following statement in response to the announcement by Deborah Hersman that she will be stepping down as chairman of the National Transportation Safety Board (NTSB) to become president and CEO of the National Safety Council (NSC).
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Sochi Airport: the Olympics Test Passed!

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The Sochi Olympics and Paralympics are over. Now that official delegations, athletes, visitors and the legions of volunteers have said goodbye and headed home, the city tries to come back to its common life in a newly upgraded environment. The same thing can be said about Sochi airport and ground handling companies, which had an extremely busy period during the Olympics and Paralympics.
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FBO Best Practices Series #1: FBO Accident? Don’t be Sorry!

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By John L. Enticknap and Ron R. Jackson, Aviation Business Strategies Group - ABSGgroup.com

Welcome to our new blog series on FBO Best Practices. With each blog post in this series, we’ll discuss “Best Practices” in running an efficient and effective FBO operation. Also, please join John and Ron for the next NATA FBO Success Seminar, March 24-25, 2014, in Las Vegas.

Best Practice #1:

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Nantucket Memorial Airport (KACK) Chooses World Fuel Services Network & Phillips 66® Aviation

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World Fuel Services announced today that Nantucket Memorial Airport (KACK) has chosen to continue to partner with the World Fuel Services Network of FBOs for Phillips 66® Aviation-branded fuel supply, branded programs and marketing support. By securing this bid award, World Fuel Services will extend its business relationship with Nantucket Airport for another three years.
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NBAA, Other Aviation Groups Call for Swift Passage of Senate's Sleep Apnea Bill

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The National Business Aviation Association (NBAA) joined a coalition of aviation groups this week in calling for swift passage of U.S. Senate legislation aimed at bringing transparency to any decision by the Federal Aviation Administration (FAA) to implement mandatory testing of pilots and air traffic controllers for obstructive sleep apnea (OSA) before receiving a medical certificate.
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NBAA Announces Recipients of 2014 Baldwin Business Aviation Management Scholarship

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The National Business Aviation Association (NBAA) today announced the recipients of its Donald A. Baldwin Sr. Business Aviation Management Scholarship, which benefits individuals seeking to become NBAA Certified Aviation Managers (CAMs).
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