FBO Best Practices Series #6: Make the Customer Your Fan

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By John L. Enticknap and Ron R. Jackson, Aviation Business Strategies Group - ABSGgroup.com

Welcome to our blog series on FBO Best Practices. With each blog post in this series, we’ll discuss “Best Practices” in running an efficient and effective FBO operation.

Best Practice #6: Make the customer your fan by building a team environment designed to differentiate your service from the competition.

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Astin Aviation (CLL) Joins Avfuel Network; Offers Triple AVTRIP Points Sept.-Nov. 2014

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Astin Aviation of College Station, Texas, (CLL) has joined the Avfuel network of FBOs to offer Avfuel Contract Fuel, AVTRIP rewards points and more. In addition to fuel and related services, Avfuel will supply marketing programs, training support, and processing systems. Astin Aviation is offering triple AVTRIP points on qualifying purchases throughout September, October and November 2014.
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Flight Display Systems to Reveal its Ultra High Definition Display and Worldwide Moving Map

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Flight Display Systems will be taking the wraps off of its Ultra High Definition Display prototypes at the 2014 NBAA in Orlando Florida. As technology advances, providing more options for media streaming and video and options, the technology available for aircraft has been racing to keep up.
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Air Elite Network Launches Diamond Dividends Loyalty Program

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World Fuel Services announced that the Air Elite® Network has launched the Diamond Dividends Loyalty Program. The program awards members with a total of 10,000 FlyBuys® Rewards bonus points for a qualified purchase at five different FBOs within the Air Elite Network.
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Orion Jet Center Chooses World Fuel Services Network

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World Fuel Services and Orion Jet Center announced today that Orion Jet Center, located at Opa-Locka Executive Airport (KOPF) in Miami, FL, has selected World Fuel Services Network and the Ascent global fuel brand as their supplier of fuel and branded programs. With this, Orion Jet Center becomes the latest FBO to be branded Ascent, a global fuel brand which has been growing rapidly since its launch in 2012.
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Significant Upgrades to JetJukebox Announced by Flight Display Systems

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Flight Display Systems is pleased to announce several significant upgrades to JetJukebox, the wireless media streamer for aircraft. JetJukebox connects directly to an aircraft wireless cabin router and streams content to any personal electronic device.
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Sheltair And Vail Valley Jet Center Are Attractive FBO Options For International Travelers for the 2014 LABACE

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Sheltair, the chain of 14 premier FBOs  strategically located in Florida, Georgia and New York, and Vail Valley Jet Center, a luxurious access point to Colorado’s most celebrated ski areas, will debut enhanced offerings at this year’s Latin American Business Aviation Conference & Exhibition (LABACE), running August 12-14. The FBOs, both members of the Avfuel network, will co-exhibit in stand # 1017.
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Air Elite Network Board Elects New Chairman and Vice Chairman

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World Fuel Services announced today that the Air Elite® Network board recently elected a new Chairman and Vice Chairman to the Air Elite Network board, while filling additional Board Member positions opened by the growth of the network.
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FBO Aerocardal Limitada Joins the Air Elite Network

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At the 2014 Latin American Business Aviation Conference & Exhibition (LABACE 2014) today, World Fuel Services announced that FBO Aerocardal Limitada, located at the AMB - Arturo Merino Benítez International Airport (Santiago International Airport - SCEL) in Santiago, Chile, has joined the growing Air Elite® Network. FBO Aerocardal is the Air Elite Network’s first South American FBO.
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Fast Five with Dick Koenig, Executive Director, Corporate Angel Network

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A Milwaukee native and graduate of John Carroll University where he was a Small College Football All American, Koenig flew Huey gunships on two tours in Vietnam and one in Korea. Following six years of active duty, he served another 15 with the Air Guard flying both rotary and fixed-wing aircraft. An ATP and CFII, he briefly flew as an airline and corporate pilot before joining Jeppesen as an ad salesman, a career match that proved fortuitous. He joined Flying as a “space” salesman in 1976 and ten years later was promoted to publisher, a role he held until 2013 when he joined CAN. A founding board member of Women in Aviation, Koenig has served in leadership roles in many aviation organizations, including the CAN board. He has logged 7,000 flight hours.