TAC Air Named Best Large FBO Chain by Professional Pilot Subscribers
/Subscribers to Professional Pilot magazine voted TAC Air the No. 1 large FBO chain for 2011.
Read MoreAvfuel Enhances International Offerings for Flight Departments
/Avfuel Corp. has announced the latest innovations to its worldwide contract fuel program.
Read MoreFBO Marketing, Part 2: Affordable Promotions
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As any FBO owner or operator knows, attracting new customers and keeping current customers is the lifeblood of your business.
In previous blog posts, we have discussed the aspects of keeping current customers by providing an exceptional customer service experience: Be the restaurant owner, and don’t forget the cheese!
In this multipart series, we talk about attracting new customers with little or no cost. In Part 1, Low- or No-Cost Promotions, we discussed the basics of promoting your FBO on a limited budget. In this post, we’ll talk about public and media relations as an affordable promotion that will help extend your brand reach even further.
Banyan Air to Host Garmin Seminar
/Banyan Air Service will host a free Garmin seminar on Thursday, May 26, 2011 at 6:30 p.m., for aircraft owners and operators who are interested in Garmin’s latest aviation panel-mount and portable products for aircraft and helicopters.
Read MoreThe Value of a Business Plan in Managing Your FBO
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In some of our previous blog posts, we have mentioned the need to develop a strategic business plan, not only as a way to define business goals, but also to help formulate your personal goals, such as detailing an exit plan from your FBO business.
As most of you know, if you want to borrow money from a bank, the SBA or other sources, one of the first things they will ask you for is a business plan. This alone is a good reason to develop one. However, beyond this basic need, a business plan can be much more and serve your business in many different ways.
Multi Service Aviation Fuel Card Program Splits in Two
/Multi Service Corp. and U.S. Bank announced the signing of an agreement that will split the existing Multi Service Aviation fuel card program into two, cooperating programs.
Read MoreJet and Avgas Fuel Prices Updated for 5/4
/Find low Jet A and 100LL fuel prices for your region.
FBOs, submit your fuel prices in one place, and broadcast them to dozens of fuel programs and websites with acufuel.com.
FBO Marketing, Part 1: Low- and No-Cost Promotion
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Did you know there are ways you can market your FBO with little or no out-of-pocket expense?
At our NATA FBO Success Seminars, we examine various aspects of marketing for an FBO. One of the most popular sessions is Marketing and Communications for Any Size FBO.
Many FBOs that attend our seminars believe they can’t compete with the big FBO chains because they don’t have the money and resources. To that, I kindly say, “Bunk”. There are plenty of ways you can “shake hands” with your customers or potential customers without breaking your budget or robbing your kids’ piggy bank.
Is Your Cost of ‘Plastic’ out of Control?
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One of our more popular courses at our FBO Success Seminar is Maximizing Your Credit Card Transactions. We discuss in detail the credit /debit card processing system and how it affects your FBO business. Needless to say, the cost of this vital service is substantial and increasing.How May I Reach AC-U-KWIK's Customers with My Message?
/Q: I think I have a good opportunity to offer to AC-U-KWIK's audience. How may I reach AC-U-KWIK's customers with my message?
Read MoreFAA Administrator Babbitt to Address Atlanta Aero Club
/Randy Babbitt, FAA administrator, will be the guest speaker at the Atlanta Aero Club's bimonthly meeting on May 5.
Read MoreNBAA Dallas Regional Forum Breaks Attendance and Exhibitor Records
/Hosted by Business Jet Center at DAL on April 14, the NBAA Regional Forum broke attendance and exhibitor records.
Read MoreCal Lewis Joins Jet Source as Maintenance Manager
/Cal Lewis has joined Jet Source as maintenance manager – 145 and will be directly responsible for the safe and efficient operation of the company’s FAA-approved airframe and engine maintenance business.
Read MoreWooten Returns to Cutter Aviation as Regional Aircraft Sales Manager
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R.D. Wooten has more than 30 years of experience in the aviation industry. He had worked for Cutter Aviation in the 1980s and 1990s.Cutter Aviation has appointed R.D. Wooten to the new regional aircraft sales manager role at Cutter Aircraft Sales in Phoenix.
Wooten is no stranger to Cutter Aviation. He spent more than 20 years through the 1980s and 1990s with Cutter Aircraft Sales as a Beechcraft sales representative. His experience and history with the company made him a perfect choice for the new position, in which he will manage sales and acquisitions of pre-owned turbine and jet aircraft and high-performance piston aircraft for Cutter Aviation. Wooten will also be the Arizona sales manager for the Cutter Aviation Southwestern U.S. dealership for the American Champion Aircraft family of aerobatic and backcountry light aircraft.
Wooten started in aviation more than 30 years ago as a flight instructor and charter pilot building flight time from a small airport in Missouri. Moving to Phoenix in the late 1970s, Wooten began his aircraft sales career in 1979 with Cutter Aviation as a salesman for the Beechcraft dealership at Phoenix Sky Harbor Airport. His two decades of experience with Cutter Aviation and Beechcraft and experience in the past decade with EADS-Socata (now Daher-Socata) TBM 700 and 850 turboprop single aircraft afforded Wooten the opportunity to develop a high-level understanding of the executive piston, turboprop and light jet market.
Geneva Airpark Offers Wide Range of Services at Geneva International
/Corporate or private jet crews, aircraft management and flight planner companies can benefit from a privileged location, exclusive hangar facility and top-of-the-range services dedicated to business aviation requirements at Geneva International Airport (LSGG/GVA).
Read MoreNew Century Air Service Recommended for ‘Exceptional Service,’ Value
/Using AC-U-KWIK Alert's Recommend an FBO feature, Walker Hyatt, chief pilot for Shermer Ag, has recommended New Century Air Service at IXD. He writes ...
Read MoreFBO Customer Expectations: How High Should You Set the Bar?
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Is the level of customer service expectation set high enough at your FBO? Does it meet or exceed the standards of the industry, or are you doing just enough to get by?
Recently, I was reading a customer service-related blog titled: “Did You Know You’re Competing with Apple?” The premise piqued my interest. Could it be possible the level of service a customer expects to receive at an FBO can be properly compared with the expectation of service offered by the top brands in their respective industries — companies like Apple, Virgin America and Amazon?
I was hooked on the notion. So I read on, and the more I thought about it, the more it made sense. Customers who walk into any FBO have already been exposed to the highest level of customer service possible because they are all consumers.
NATA Recognizes AMT Employers
/The National Air Transportation Association (NATA) has announced the 2011 award winners of its Aviation Maintenance Technician (AMT) Employer Recognition Program.
Read MorePhillips 66 Aviation Promotes Mason and Hansen
/Phillips 66 Aviation has promoted Scott Mason and Clint Hansen to support its FBO network.
Read MoreNBAA Announces 34 Maintenance TRACS Winners
/NBAA and its Maintenance Committee congratulated 34 recipients of the 2011 Maintenance Technical Reward and Career Scholarship (TRACS) at NBAA’s 26th Annual Maintenance Management Conference on April 5 in San Diego.
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