Want to Deliver a Better Customer Service Experience? Start with External Operational Audits

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By John L. Enticknap

What does an external audit program have to do with delivering a better customer service experience? Let’s explore the possibilities.

One of the most popular events at the National Air Transportation Association (NATA) FBO Success Seminar, conducted by the Aviation Business Strategies Group, is a discussion on lowering FBO insurance rates through better operations management. This includes training the CSR and executive staff on safety, customer service, technical procedures and practical application of quality aircraft ground handling techniques.

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Jet Fuel Discounts, Avtrip Rewards at The Kentucky Derby: Aircraft Specialists FBO (JVY) of Indiana Offers Best of the Best to Aviation Operators

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Aircraft Specialists Inc, located only 15 minutes by car from the Churchill Downs, the site of the Kentucky Derby, is offering customers triple AVTRIP points on fuel purchases.
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ACSF Announces New Board Members

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The Air Charter Safety Foundation (ACSF) is pleased to announce the selection of Dennis Fox, Senior Vice President, operations of Executive Jet Management (EJM), Skip Moshner, Director, flight operations of Galvin Flying Services, and Joe Salata, Vice President, flight operations of Flight Options to the ACSF Board of Governors.
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STC Near for Garmin GTN 650/750 Citation 500 Series Install

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JETTECH, a leader in developing affordable aftermarket aircraft solutions, announced a pending FAA Supplemental Type Certificate (STC) for installing the new touchscreen Garmin G650/750 GPS/NAV/COM on Cessna Citation 500 series aircraft to include models 500, 501, 550, 551, S550 and 560.
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