Welcome to our blog series on FBO Best Practices. With each blog post in this series, we’ll discuss “Best Practices” in running an efficient and effective FBO operation.
Best Practice #4: Empower your employees at the point of transaction in order to diffuse conflict and build long-term profitable customer relationships.
Factoid: Up to 95 percent of dissatisfied customers will return if you handle disputes in a timely and satisfactory manner.
Meridian Teterboro / Click Image For More PhotosWhen flying into the New York metropolitan area, Meridian is the perfect choice, welcoming passengers and crew alike--but don’t take our word for it. Check out the recently released results of three major FBO surveys, all of which have given top honors to Meridian Teterboro for its exceptional service and its state-of-the-art facility.
Universal Aviation Paris, located at Le Bourget Airport (LFPB), officially inaugurated its updated FBO on April 30, 2014, at a ribbon-cutting celebration attended by clients, airport officials, and media. Universal Aviation is the ground support division of Universal Weather and Aviation, Inc. Universal Aviation has more than 40 locations in 19 countries, including 11 in Europe.
At this year’s EBACE, ABS Jets will celebrate ten years of successfully meeting and exceeding customer expectations in the field of business aviation by publishing an anniversary book and a prize contest.
Ten years ago in 2004, ABS Jets was founded in Prague, Czech Republic as an aircraft charter and management operator. In one decade the company has grown from a "two jet-20 employee operation" to one of the major players in the industry with a fleet of 13 executive jets, a team of two hundred professionals and a complete array of services for business aviation customers.
Welcome to our blog series on FBO Best Practices. With each blog post in this series, we’ll discuss “Best Practices” in running an efficient and effective FBO operation.
Best Practice #3: Although discounts off the posted price have become a standard industry practice, FBOs must use a savvy fuel pricing strategy and think win-win.
The St. Petersburg International Economic Forum (SPIEF) will be held on May 22-24 despite the fact that some US-based companies reported their inability to attend. A good number of incoming flights is expected and the airport authorities have confirmed readiness for the event.
All the traffic is expected to be served at the Pulkovo-1 newly finished terminal, which became fully operational in December of 2013. The total area of the terminal exceeds 110,000 square meters and it has a maximum capacity of 17 million passengers per year. Business aviation passengers will be served by the two business aviation terminals, opened a year ago and now fully operational.
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