World Fuel Services Network Launches New e-Learning Training Platform
/The customer service training modules include components designed to educate and reinforce specific network programs to insure consistent reliable service across the entire network. This new, comprehensive, multi-module platform provides FBO personnel convenient, 24/7 access to training resources that cover topics important to cultivating their businesses’ success and ensuring high quality services are provided to their customers.
The Aviation 101 module covers the basics of FBO operations including line service and fuel handing. The Customer Service module focuses specifically on vital customer service skills necessary to serve complex and sometimes demanding business and general aviation clientele. These skills are reinforced through a number of true to life role-play examples.
In addition to the Aviation 101 and Customer Service modules, this new platform provides FBOs access to training highlighting World Fuel Services’ Around the World with AVCARD program. This module stresses the benefits to both FBOs and customers when they utilize AVCARD, the leading aviation charge card, for FBO purchases world wide. The Air Elite Diamond Difference training is also included on the platform to assist in the fostering of exceptional service levels for new and existing Air Elite Network FBO personnel.
“With the busy day-to-day reality our customers face and the importance of initial and recurrent training in our industry, we believe that this new platform effectively provides our customers the resources they need for success, while still providing them the flexibility they expect” said Michael Clementi, President of World Fuel Services’ Aviation Segment.
One of the unique aspects of this e-learning platform is that FBOs and FBO personnel earn FlyBuys Rewards for completing the training and passing the assessment quizzes. This provides a fun and exciting way to boost personnel’s interest in training and industry knowledge development.