Part 2: Making the FBO Customer Your Fan

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By Ron R. Jackson, Co-Founder, Aviation Business Strategies Group

In a previous blog, we talked about making the customer your fan. It’s a reversal of roles … a conscious change in attitude by your customer service staff.

Keep in mind, your customer service staff consists of anyone that comes in contact with the customer. This would include customer service representatives (CSRs), line service technicians, flight instructors, charter pilot and the FBO owner or manager.

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Montgomery Aviation Announces TYQ Runway Reconstruction

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Montgomery Aviation has announced that Indianapolis Executive Airport (KTYQ) is reconstructing its 5500- by 100-foot runway with $4.3 million of federal stimulus money. The existing asphalt runway will be completely redone in concrete. The 45-day project will begin the first week of May. The runway will be complete by mid-June. This project is the latest of many airport improvements spearheaded by Dan and Andrea Montgomery of Montgomery Aviation.
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