Part 2: Making the FBO Customer Your Fan

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By Ron R. Jackson, Co-Founder, Aviation Business Strategies Group

In a previous blog, we talked about making the customer your fan. It’s a reversal of roles … a conscious change in attitude by your customer service staff.

Keep in mind, your customer service staff consists of anyone that comes in contact with the customer. This would include customer service representatives (CSRs), line service technicians, flight instructors, charter pilot and the FBO owner or manager.

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World Fuel Services Corporation to Acquire Assets of Multi Service Corporation

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World Fuel Services Corporation announced Monday that it has signed a definitive agreement to acquire select assets of Multi Service Corporation (“Multi Service”) for a purchase price of approximately $137 million. Multi Service is a global transaction management company specializing in fleet, government and commercial payment programs primarily through closed-loop networks. The purchase price will be principally funded through the company’s existing credit facilities.
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St. Thomas Jet Center & Lehigh Valley Aviation Services Join The Air Elite Network

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World Fuel Services announced Tuesday that St. Thomas Jet Center located at Cyril E. King Airport (STT) in St. Thomas, U.S. Virgin Islands and Lehigh Valley Aviation Services located at Lehigh Valley International Airport (ABE) in Allentown, PA have joined the growing Air Elite Network in the month of October.
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NBAA Urges Quick Action to Preserve Accelerated Depreciation

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The National Business Aviation Association (NBAA) has joined a number of other organizations in strongly urging Congressional leaders to continue stimulating capital expenditures among businesses, big and small, by extending their ability to speed up depreciation schedules for a wide variety of major capital investments. That process, known as accelerated, or “bonus” depreciation, is set to expire at the end of this year.
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Bluebook Perspectives: Facing the Nation

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Vol. 25, No. 4 | December 7, 2012 | Go to Charts


IN THIS ISSUE

Bluebook Perspectives: Facing the Nation
Into the Blue: Aircraft Bluebook At-a-Glance, Cessna 152 Series
Ask Aircraft Bluebook: In the aircraft base average lines in the Bluebook we always see the “No Damage History” as a standard requirement, but if there is damage how does the Bluebook reflect this in terms of value?

[Download the full Winter 2012 Marketline Newsletter and All Charts.]

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Is Selling Your FBO A Perilous Process?

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By John Enticknap, President, Aviation Business Strategies Group

“There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things.” - Niccolo Machiavelli

According to Machiavelli, selling your FBO can be a perilous process. But in my experience, you can even out the bumps and curves by developing a logical plan, well enough in advance, that will lead you to a successful transaction.

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