As a follow-up to our last blog post: “Do you know what your employees are thinking?”,  where we listed 19 questions to probe what FBO employees are truly thinking, we are now ready to peel back the onion even further as we discuss the final two internal survey questions to ask employees in order to gain their savvy insight.

FBO owners, operators and managers spend countless hours conducting and analyzing customer surveys to get a better perspective on how well they are delivering a good customer service experience.