As a follow-up to our last blog post: “Do you know what your employees are thinking?”, where we listed 19 questions to probe what FBO employees are truly thinking, we are now ready to peel back the onion even further as we discuss the final two internal survey questions to ask employees in order to gain their savvy insight.
Read MoreFBO owners, operators and managers spend countless hours conducting and analyzing customer surveys to get a better perspective on how well they are delivering a good customer service experience.
Read MoreThere are many ways to attract customers to your FBO, including advertising, social media, word of mouth and face-to-face encounters at trade shows. But once you get first-time customers on your ramp, how do you motivate them to return and become loyal; the kind of loyalty that generates a recommendation to other flight crews and business aircraft operators?
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