The battle of winning customer trust and loyalty begins with frontline employees: those that interface directly with the customer on the ramp and at the front desk. This is your FBO’s ground zero!
Read MoreIf your service team is not truly customer focused… not truly tuned into being a part of a customer centric culture… then your customer experience is dead-on-arrival (DOA).
Read MoreThe last element in building equity in your FBO enterprise is developing a consistent customer service experience.
Think of a three legged stool where each leg represents a primary component that helps support the entire customer experience platform. The three legs must work in concert with each other. If one leg fails, the stool will collapse, causing a breakdown in delivering the best possible customer service experience.
Read MoreWhen planning a strategy to boost equity in your FBO enterprise, we highly recommend you double-down on building a strong internal safety culture.
Read MoreBuilding equity in your FBO business can often take years. It’s an investment in both time and resources.
That’s why FBO owners and operators need to make sure their equity position is protected and made durable through a strong Airport Minimum Standards document.
Read MoreThe recent European Union Aviation Safety Agency’s (EASA) proposed ground handling regulations have sparked interest amongst leaders in the U.S. FBO Industry and was a general topic of discussion by FBO owners and operators attending the annual NBAA Schedulers & Dispatchers (S&D) Conference held March 12-14 in Ft. Worth, TX.
Read MoreFBO Fuel Sales Softened in 2023
The results of our Annual FBO Fuel Sales Survey indicate that fuel sales softened in 2023 following a relatively flat 2022 performance.
Read MoreA handy tool for FBOs to help manage profitability is to conduct a financial ratio analysis which will assist in spotting trends, both good and bad. This process will aid owners and operators to get a better grip on cash management and forecasting the effect that operations have on the bottom line.
Read MoreThe fourth element in building equity in your FBO enterprise is creating a sound balance sheet to help determine financial performance.
Read MoreMulti-Part Series on The 7 Immutable Elements of Building Equity in Your FBO Enterprise. Now that you have your three golden eggs nicely arranged, lease agreements for Hangar Space, Office Space and Tie-down Space, there’s one last section of the lease documents that should not be overlooked. It’s the rules and regulations section that offers you protection should one of the parties in your agreement defaults.
Read MoreIf you want to maximize your ground lease return on investment, don’t overlook the value of your tie-down space. It’s an opportunity to add one more golden egg to your nest of income producers: Hangar Space, Office Space and Tie-down Space. We call it the trifecta of recurring income that will produce a passive source of revenue for months and years to come for your FBO.
Read MoreDon’t look now, but there are two golden eggs in your grassy nest next to your fuel farm. The first one is your hangar lease agreement which we discussed in the last blog post. The second golden egg represents your office lease agreements which also deserve your undivided attention.
Read MoreWhen it comes to reviewing the contract fuel section of your fuel supplier agreement, please remember that there are two sides to every coin. On one side there are the rewards that need to be examined. On the other side, there are potential risks that need to be weighed.
Read MoreMulti-Part Series on The 7 Immutable Elements of Building Equity in Your FBO Enterprise
An often-overlooked element in developing a better fuel supplier agreement is the ability to negotiate favorable credit card processing fees. If you want to have a tangible impact on your bottom line, watching your credit card processing fees is a sure bet.
Multi-Part Series on The 7 Immutable Elements of Building Equity in Your FBO Enterprise
Details, details, details. It’s often humdrum, but paying attention of the subtler points of a fuel supplier agreement can pay dividends in the long run.
For this blog post, we’ll discuss the finer points of a favorable fuel supplier agreement. This includes taxes (federal, state, local, LUST and flowage fees), in addition to quality control, training and marketing support.
Read MoreMulti-Part Series on The 7 Immutable Elements of Building Equity in Your FBO Enterprise
As we all know, running a successful FBO fueling operation comes down to dollars and cents. A penny saved per gallon here and there can mean better bottom line returns.
It’s really simple math. If you added a penny to the cost of every gallon sold annually, that’s $100 gross profit to the bottom line for every 10,000 gallons pumped. Not exactly chump change!
Read MoreOver the next several blog posts, we will do an in-depth dive into each of these elements, providing valuable insight to help you navigate your way towards operating a more successful FBO business. For this blog post, we start at the top: Obtaining a long-term airport lease with extension options. Your lease with the airport authority is the lifeblood of your business. Here are the critical components of your airport lease that we will look at:
Read MoreIn response to several incidents within a 19-month period, last week the National Transportation Safety Board (NTSB) issued a Safety Alert warning providers of jet fuel to take measures to prevent diesel exhaust fluid (DEF) contamination.
In a related news release, the Safety Board says it wants fuel providers to keep all chemicals in labeled containers and to add a label to all DEF containers that reads, “NOT FOR AVIATION USE.”
We also recommend that FBOs use this NTSB poster in their operations. Post it in the line service area as well as where any chemical, fluid or lubricant is stored.
COPYRIGHT © 2024. ALL RIGHTS RESERVED. INFORMA MARKETS, A TRADING DIVISION OF INFORMA PLC.
ACCESSIBILITY | PRIVACY POLICY | COOKIE POLICY | TERMS OF USE
